Editor's note: This guest post is written by Marc Benioff, chairman and CEO of salesforce.com. In it, he responds to critics of his last guest post arguing that enterprise software should be more like Facebook.
Two weeks ago on TechCrunch I posted “The Facebook Imperative,” which posed a simple question, “Why isn’t all enterprise software like Facebook?” It was the next iteration of the question I asked in 1999 that spawned salesforce.com, “Why isn’t all enterprise software like Amazon.com.” If you have read my book, Behind The Cloud, you are well aware how that one question launched a company, and a movement. Its been an exciting decade. But the real excitement is just starting.
Frankly, I’ve been amazed by the huge amount of responses, tweets, and comments (aka “the ruckus across the blogoshere,” as Joe McKendrick calls it). It only strengthens my conviction that we are about to see the greatest revolution in enterprise software, ever. Well, really, the most exciting revolution in computing, ever. It will create more value for users, customers, and vendors by an order of magnitude over what we saw in the last wave. And, it’s really starting to happen right now. It is realtime. It is social. It is mobile. And, it is about time. Literally, it is about productivity.
Business to business software can be a tough sell. Online B2B can be even a harder sell. While there is certainly money to be made, unless you're one of the big players, the likelihood you're going to succeed is pretty small. Starting today, Google is taking their roll as one of the big players and extending a platform to boost some smaller players.
Tonight, Google has unveiled their Google Apps Marketplace. This is an app store for enterprise apps in the cloud. Using a set of APIs, these third-party apps can deeply integrate their products within Google Apps, which already some 25 million people are using. And that also includes over 2 million businesses ranging from startups, to small businesses, to Fortune 500 companies.
Tonight, Google is hosting one of their Campfire One events at their headquarters in Mountain View, CA. They're using the event to launch their new Google Apps Marketplace. This is the app store that business applications can use to reach the more than 25 million people and 2 million business that use Google Apps for their domains.
Tonight, Google launched its Google Apps Marketplace, an online storefront for Apps products and services. Here are our notes from the announcement. And of course, the marketplace is launching with a number of pilot partners (50 to be exact). One of those partners happens to be recently launched Socialwok, a product that ads a social layer to Gmail and other Google products. At last year's TechCrunch50 conference, Socialwokmade a big splash, winning the award for best demopit startup and launching its enterprise-friendly, FriendFeed-like layer for Google Apps. The web-based application was praised for launching a social network that wrapped around the very unsocial Google Apps. And the startup just launched a gadget to allow users access all the features of Socialwok without leaving Gmail.
Socialwok in the the Google Apps Marketplace allows organizations to use their existing Google Apps accounts to login into Socialwok and create a social network for their domains to share within Google Docs, Google Calendars, Google Spreadsheets and other Google objects in feeds. For example, with the Socialwok Gmail gadget, users can view, post and comment on various feeds in their organization right from Gmail.
Zoho, a web-based productivity suite that was called a "fake Office" by a Microsoft VP, is announcing a significant partnership with Google today. The startup will be a launch partner for Google's recently launchedGoogle Apps Marketplace, which allows vendors to sell applications that compliment Google Apps. Zoho will be integrating two of its app over 20 business applications - Zoho CRM and Zoho Projects with Google Apps.
So starting today, Google Apps users will be able to add on-demand CRM app Zoho CRM and project management software Zoho Projects into Google Apps. While Zoho has previously rolled out the ability log-in to its applications via your Google Apps IDs, the two applications have been specially formatted for further immersion into Google Apps with App's extended APIs. IT admins will now have an option to add Zoho Apps to their domains through Google Apps Marketplace. Once the IT admin adds a Zoho application to their domain, all users within the domain will have access to the Zoho Application through Google universal navigation.
Google's recently announced $25 million acquisition of DocVerse represented one saga of an ongoing war between Google and Microsoft over dominance in the productivity suite place. Today, Israeli enterprise software company Mainsoft is launching a Docverse-like plug-in that may up the ante in the battle. Harmony is launching free plug-ins that bring Google Docs documents and Microsoft SharePoint document libraries directly to Microsoft Outlook.
Once downloaded, Harmony for Google Docs will open in a sidebar pane within Outlook. The new Harmony sidebar enables people to share a single, centralized copy of the document, eliminating the many intermediary steps associated with sending e-mail attachments back and forth. The plug-in allows users to locate, share, and work on Google documents directly from their email client.
Google's recently announced $25 million acquisition of DocVerse represented one saga of an ongoing war between Google and Microsoft over dominance in the productivity suite place. Today, Israeli enterprise software company Mainsoft is launching a Docverse-like plug-in that may up the ante in the battle. Harmony is launching free plug-ins that bring Google Docs documents and Microsoft SharePoint document libraries directly to Microsoft Outlook.
Once downloaded, Harmony for Google Docs will open in a sidebar pane within Outlook. The new Harmony sidebar enables people to share a single, centralized copy of the document, eliminating the many intermediary steps associated with sending e-mail attachments back and forth. The plug-in allows users to locate, share, and work on Google documents directly from their email client.
One of the highlights of last year’s business of software conference was Geoffrey Moore’s talk about innovation. Everybody’s told me the same thing: this session changed the way they do business. For me it was the insight that you need to differentiate between what you have to do brilliantly and what you just need to do well enough. Too often, we get these categories mixed up. We spend too much time overcooking the meat and not enough effort on the sauce.
Here’s the video. Set aside an hour of your time and watch it.
Registration for Business of Software 2010 is now open. If you’re at all interested in building long-term, profitable software businesses then come and meet 400 like-minded people and hear Joel Spolsky, Seth Godin, Dharmesh Shah, Jason Cohen, Eric Ries and many others. It’s in Boston, October 4th-6th 2010. Find out more at the Business of Software conference web site.
An interesting firefight broke out over the weekend as Google engineer DeWitt Clinton defended Google data policies in Buzz and related “open” standards. Those who remember the politics of RSS and the games companies played around its buildout would recognize a number of the names and tactics of the current positioning. Closed comment threads, insinuations, calls to action — only the names of the bigcos are shifting, and not all that much either.
The latest wrinkle is to describe developer acceptance as the key measurement of open standards. As Clinton and fellow Google evangelists fan out across the realtime stream’s version of the Sunday talk shows, they’re having to argue the borginess of Facebook versus Google. C’mon guys, get serious. Google has the gorilla crown going away.
Think of the breadth and depth of Google’s strategy: own every product category and decorate each with their own metadata. Gmail, done. Apps, done enough. Chrome. OS, Android, Nexus. Now Buzz. What folks who argue against the Google tax don’t understand is that this isn’t going to happen if…. It’s done, banked, in the books, check cashed, burger eaten. Every time a Buzz gets distributed, the addition of key voices from this and previous eras solidifies the new metadata type as the social graph ripples spread.
It doesn’t matter how immature Buzz is compared to other systems; in fact, it just makes the resultant Buzzes on the subject all the more canonical. No matter how long it takes for these systems to converge, each object will have its own metadata stamp. From here on out, Buzz stamps are getting licked and posted in increasingly significant numbers. The big companies behind these moves have learned a lot from the pioneers of RSS and open source, as well as the bigco strategies of Microsoft, IBM, and Oracle/Sun.
But Google has taken all the previous strategies and combined them into one relentless juggernaut: create the data and let the process fall into place around it. It would be cynical to suggest that Google was somehow behind the open standards players who started the ball rolling, but clearly the two groups scratched each other’s backs along the way. Perhaps the key melting pot for this buildout was the Internet Identity Workshop, where key players from Google, Microsoft, and Facebook first got together openly.
Facebook seems to have the most to gain by adoption of the various open standards. It mutes the argument that the social media giant is a closed, proprietary system by pushing the discussion to its Adsense-like Facebook Connect. This in turn fueled the idea that Facebook’s huge developer community makes adopting the Facebook API’s a more logical choice than Google forcing their own set. DeWitt Clinton simply ignored the suggestion.
He also doesn’t touch the suggestion that Dave Winer’s RSS and RSS Cloud be supported. This is a mistake, by the way. Noise from Atom mainstays about how Atom is better architected and more robust aside, the best way to marginalize RSS is to implement it and move on. It will be interesting to watch whether Clinton will continue to stonewall, or pass the ball to someone with more clout and willingness to think strategically and act tactically.
It’s likely Buzz has already survived, riding shotgun with the Nexus One release as Google executes on several different fields simultaneously. The Android code is infuriatingly unstable, but the overriding message is one of rapid innovation and aggressive challenge to Apple’s one-thought invulnerable crown. Nothing suggests that Steve Jobs will slow down or be anything but invigorated by the competition, but Google’s strength in cloud computing will take some catching up for Apple.
In the context of the imminent iPad release, Buzz will have a big new stage to finance the next round of improvements. While FriendFeed fans await more rational filtering and UI tweaks, the biggest bang for Google’s buck will be to double down on the email integration. Scorned as a privacy invasion, the built-in integration of relevant Buzzes lets me keep the noise down by only commenting on threads I want to track. The Clinton debates serve as a handy promotional campaign while we wait for the iPad to make additional forays.
For its part, Facebook would do well to adopt a more open stance on Buzz. With plenty of bona fide standards cred on the line, Facebook has been pretty well locked down since Buzz shipped. Perhaps the strategy is to go the big media route with IPO talk, but the silence over the FriendFeed acquisition is disingenuous, particularly given the founders’ willingness to share and learn from customers and the addicted press. Buzz’s weaknesses highlight why the company bought FriendFeed, and not in a flattering way.
Salesforce remains the wildcard, with Chatter suggesting a subscription model for micromessaging that flies in the face of Marc Andreesen’s conversation with Erick Schonfeld. We’ll know soon, because Chatter has plenty of room to maneuver in the absence of a Microsoft strategy for realtime. The window won’t stay open forever, however. But Benioff has been underestimated for years, and never more so than with Chatter.
So prepare yourself for a few weeks of jawboning about the new reality, as Buzz continues to fire more and more objects into the stream, creating more and more metadata as those objects are consumed, ignored, threaded into Twitter and FriendFeed chats, and in general recalling the late great days when all this stuff was invented, bearhugged, and muzzled. Buzz suggests there’s life in the old strategies, even when the shoe has moved to the other foot.
Crunch Network: CrunchBoardbecause it’s time for you to find a new Job2.0
Last week, Seth Godin wrote this in reply to Harvard Business School students seeking advice on how to find a job:
“Go to a small company, work for the CEO, get a job where you actually get to make mistakes and do something”
Brilliant advice.
But what’s the next step?
Well, I’m one of the CEOs (we have two) of Red Gate Software. We’re the 14th best small company to work for in the UK. We were featured in this month’s Wired UK magazine as one of twenty businesses worldwide reinventing the way people work.
I’m looking for somebody smart and hardworking to work with me for the next twelve months. You’ll take on a number of projects, but the first two will be:
Making Springboard, our incubator program, a success in 2010